IT Support Services

Axamba's IT support services offers you a complete support package. Regardless of the problem, our helpdesk technicians will give you expert advice and the confidence that your problem is being resolved. Our clients like to be able to call upon us for our knowledge and know that the problem will be rectified.  Axamba can offer a range of support options to suit your business needs and keep your IT infrastructure running.

Helpdesk & Software Support

Axamba's helpdesk is staffed by IT professionals with a dedication to Customer Service. All our engineers have wide experience in troubleshooting IT problems and maintaining vital systems.

If a problem can not be rectified via telephone support, our engineers also have the capability to remotely access a client's network to perform vital works quickly and efficiently. Remote access can be used both to work with Servers and Desktop PCs.

Hardware Maintenance Services

In the event of a hardware failure, Axamba will log the fault and respond within a pre defined response time, providing resolution with the minimum of disruption to your business.

A trained engineer will attend your site to rectify the problem on your premises whenever possible.  Our engineers are trained to a high standard and have a wide ranging knowledge of all current computer parts, allowing them to source replacement components for almost any kind of IT equipment.

Hardware Management offers a unique blend of hardware maintenance services, procurement and replacement strategies along with manufacturer's warranty management, thus providing our clients with a single point of contact to manage the whole support process.

Remote and On-Site Diagnostics

The key to a stable system is regular proactive maintenance. The experience of Axamba allows us to recognize the need for regular system maintenance and servicing. Regular remote checks can be scheduled at pre agreed times and dates and can cover as many areas as you require. Some examples of what may be covered in such checks are; Server disk space, server load and performance, memory usage, general network traffic and speed, backup status and antivirus updates.

Many of the key tasks done through regular remote support services can be applied to having a regular visit from an Axamba engineer. Regular routine tasks can be performed on the entire network and the day to day backlog of IT problems can be worked through to ensure that the system is as efficient as it should be. This on site attendance is popular with companies who do not have an internal IT department or who have limited knowledge of certain systems and applications. Alternatively technicians can be used to assist an internal IT department freeing up their time to concentrate on larger projects. The following list outlines a number of benefits of this support service.

► Effective use of internal staff time.
► Professional advice on system configuration.
► Increased awareness of administrative duties.
► Regular channel of contact between client & Axamba.
► Routine Preventative Hardware Maintenance.
► Flexible approach based on each clients changing requirements.
► Active Monitoring of your whole IT infrastructure.

What ever size organisation, Axamba can support your IT Systems.  Contact us today to find out more.